Refund policy

Clean Obsession – Returns & Refunds Policy (Australia‑Compliant)

Australian Consumer Law Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

The policy below applies in addition to your rights under the ACL.


30‑Day Change‑of‑Mind Returns

We offer a 30‑day return window for change‑of‑mind returns. You have 30 days from the date you receive your item to request a return.

Eligibility

To be eligible for a change‑of‑mind return:

  • The item must be in the same condition you received it

  • Unworn, unused, and unwashed

  • Tags attached

  • In its original packaging

  • You must provide a receipt or proof of purchase


How to Start a Return

To lodge a return request, contact us at cleanobsession.au@gmail.com.

Return Address

Return addresses vary depending on the product and supplier. Once your return request is approved, we will provide the correct return address and return instructions for your specific item.

Items sent back without first contacting us will not be accepted.

If your return is approved, we will provide:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your item


Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery. If your item is:

  • Defective

  • Damaged

  • Incorrect

Contact us immediately at cleanobsession.au@gmail.com so we can assess the issue and resolve it in line with the Australian Consumer Law.

In some cases, photo or video evidence may be sufficient and a physical return may not be required.


Exceptions / Non‑Returnable Items

The following items cannot be returned for change‑of‑mind reasons:

  • Perishable goods (food, flowers, plants)

  • Custom or personalised products

  • Personal care items (beauty, hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you are unsure whether your item qualifies, please contact us.


Exchanges

The fastest way to exchange an item is to return the original item. Once the return is accepted, you may place a new order for the replacement item.


Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved:

  • Your refund will be processed to your original payment method within 10 business days.

  • Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at cleanobsession.au@gmail.com.